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Customer Reviews.

service

5

Overall communication was great

02 November 2019

service

4.5

The staff are cheery and well informed , happy to listen to my queries , they always give me feed back when the car has attended for a service or MOT .

01 November 2019

service

4

Job done & clearly explained by very pleasant staff

01 November 2019

service

5

Can't fault them

31 October 2019

service

5

Bought last three mini from then

28 October 2019

service

5

Ni problems at all and staff very helpful

23 October 2019

sales

5

Friendly , efficient and professional

19 October 2019

service

5

Was given exact date required and friendly staff

19 October 2019

service

5

Excellent customer service as always as staff always take extreme care from the moment you walk in, to the moment you collect your vehicle.

18 October 2019

sales

5

They made it a special day for my daughter picking up her car on her birthday.

18 October 2019

service

3

I had complained that the clutch on my car was very near the top and on the report it said "that the clutch seemed to be OK" which was not very satisfactory

17 October 2019

service

5

I was at Bluebell for nearly 3 hours because along with the service I had to have work done on the brakes. Everything was explained to me and an explanation of the final report.I could have been awash with coffee if I had accepted all the offers.

17 October 2019

service

5

Adam the service manager was excellent, nothing was to much trouble for him, I was unwell so he arranged for my mini to be returned to me. Customer service was 100%

17 October 2019

service

3.5

Service completed very satisfactorily

17 October 2019

service

5

Quick to book in and quick to complete after long time getting to actually speak to someone.

17 October 2019

service

5

kept to booked time slot

16 October 2019

service

5

Easy to book service and friendly staff

16 October 2019

service

5

My car was Serviced, cleaned and handed back to me in a timely manner.

13 October 2019

service

5

as above

10 October 2019

service

5

Thorough approach

09 October 2019

sales

5

Couldn't have been better the car presented immaculately Josh made the process a pleasure and Mike the handover top notch.

08 October 2019

sales

5

Ordered Saturday and got by Thursday from a different dealer all through the hard work and dedication of Paul Boulton

06 October 2019

sales

5

Sales rep was excellent following through from initial order to handover. Vehicle Prep was excellent.

06 October 2019

sales

5

Joe my Mini man was lovely, he was not pushy, he explored what suited me, he was friendly and so helpful. I emailed him with queries and his response was prompt. Very satisfying professional service.

04 October 2019

service

5

Friendly staff and fantastic service

03 October 2019

service

5

The bmw garage was fine but on arrival parking was difficult and the service waiting area full. I understand that a Saturday morning is busy so it's not a complaint more of an observation and I do like the convenience of Saturday services.

03 October 2019

service

5

Service carried out in the time stated

03 October 2019

service

5

Very good level of knowledge combined with the ability to listen to the problem.

03 October 2019

service

4

Very helpful

03 October 2019

sales

5

I was kept informed through the whole process and the delivery and paperwork were smooth.

30 September 2019

service

1.5

Inconsistent with staff and product information and offers

27 September 2019

service

3

The car problem was well known and diagnosed before they inspected the vehicle , however the vehicle was still out of our use for a whole day

25 September 2019

service

4

I was disappointed that I had to send my MINI in for service as the issue was supposed to have been resolved pre-purchase. However the issue was dealt with smoothly and all seems to be ok now.

25 September 2019

service

2

Car cleanliness ( based on two visits) not up to what I would expect and 2 hrs for a brake fluid change! Not good.

25 September 2019

service

5

Great service in a relaxed but business environment. Never feels too pushy or rushed into a decision. Always feel like you are there to get me the best deal for me.

23 September 2019

service

1

Missed appointment due to 2.5 hr wait

17 September 2019

service

5

Friendly service reception, car ready on time, love the valet service too.

15 September 2019

service

5

Staff very friendly, valeted car after works which was a very nice touch.

12 September 2019

sales

5

The sales rep James Berry was really helpful and thorough

12 September 2019

sales

3

Did quite a lot of chasing them. Not re-assures by the sales rep'a knowledge on actual product

11 September 2019

service

5

Very rapid and professional response to the issue at hand. Excellent customer service and quickly identified root cause and resolved the issue.

09 September 2019

service

4

Quick and efficient.

07 September 2019

service

4

Very efficient staff and I was well looked after.

07 September 2019

service

4

My car was serviced by the agreed time for the agreed price and returned beautifully clean. The young man on the service desk was very pleasant and efficient

07 September 2019

service

5

great service

03 September 2019

service

5

Problem sorted and didn't cost a lot

31 August 2019

service

4

Mechanically great

28 August 2019

service

5

Prompt efficient service and car back on time as promised

21 August 2019

service

3.5

Initially I was booked in for a 48 hour test drive upon enquiring about the mini convertible. I was then told I could only keep the car for 24 hours. Since liaising with a different advisor everything has been top notch

20 August 2019

service

5

Excellent customer service. Very courteous, professional and friendly staff at Blue Bell Mini Crewe.